FAQs
ORDERS
How do I use my discount code?
On a web browser, once you've reached "Checkout," input your code into the "Discount code" field to the right of the Information section. Once you enter the discount code, click "Apply" and your total will be adjusted.
On a mobile device, you will need to reach "Checkout." At the top of the screen, above the Information section, click the "Show order summary" dropdown arrow. Here you will enter your code and click the arrow; your total will be adjusted.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@travelovego.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@travelovego.com within 3 days of delivery with photos of the damaged product, your order number, and any other details.
REFUNDS/EXCHANGES
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please contact us within 3 business days of delivery, at info@travelovego.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@travelovego.com within 3 days of delivery, with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@travelovego.com within 3 days of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
SHIPPING
All of our custom items are individually created when ordered. Your order can take anywhere from 5 to 15 business days which excludes weekends & holidays. Our goal is to provide you with quality travel apparel, which may take time.
Your order may be delivered in separate shipments.
We use USPS for all shipping purposes. Standard shipping costs will be added at checkout. A tracking # will be provided by the shipping carrier, and we will update your order with the tracking information upon shipping confirmation.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
DELIVERY
When will I get my order?
The shipping time depends on your location, but can be estimated as follows:
- USA: 5–15 business days
- International: 15–30 business days
Covid-19 Considerations
Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@travelovego.com with your order number.